3. Options. If you really need to take them off, just use a screwdriver to unscrew the screws. The top “capped” one is marked FM & has been disused since cable went digital. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Rich says: August 9, 2022 at 5:55 pm. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. both appear. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. Options. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The proper and safe way is to call for technician visits to disconnect and reconnect. Tried looking but can't see a way to book an engineer for this? Thanks. Paul_DN. Sign in . Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. You should see a cable going through the wall and if you trace this inside, you should get the cable. Summary of Contents for Virgin Media Virgin TV V6. The wall socket I have within my home does not appear to be working. QuickStart, set up and connections. on 30-12-2022 13:33. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Options. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The RFoG node is a Vector BOOSTRAL 610. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi, I have ordered a self installation kit for broadband and landline. I have only got one rectangular shaped white socket (Shown. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). #12. virgin media internal wall box. Got my virgin media self install kit but I don't have a virgin socket. Chris. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. The coax cable from the study can be used for the other 360 box in the kitchen. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Tried to connect it but unfortunately there is no wall socket at all in property. Quickstart is the quickest and easiest way to setup our services. Do a Google search on. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. Virgin Media; My Virgin Media; Shop; Help;. Getting started & FAQ. There must have been a previous installation or you would not have been offered a self install. Stay safe online. Account - Cable. I don't have a virgin media wall socket and this is stressing me out. We have tried plugging it into the only box we found it would fit but no luck. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. on 08-01-2023 20:46. Excludes. We have a virgin media wall socket with an - 4353656 - 2. 4. Some of the cables hanging out the wall were cut off after the house improvements. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Not had any success calling. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). . I don't have an outside box at all. screw the master socket back to the wall. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. ahhh the rubbish that is CS - you could try this. 132Mb average speed. VM BB TV Landline. Kath_F. on 25-09-2022 15:41. Booking an engineer is easy with Virgin Media. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Room 1 - install a twin RJ45 socket on the inside wall by the router. QuickStart, set up and connections. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello, i registered VM broadband and scheduled to delivery on 1st September. The cables from the external box lead to a Bt open reach socket and a blank socket. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. Last edited: 21 Jul 2010. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. In response to Jonny-M. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. I do not have a virgin media wall socket so I cannot set up my kit. . Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. In response to goslow. It may just be a cable rather than an internal wall box. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Need Virgin Wall Socket - require "written confirmation" of what it entails. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. I’ve had a look for the brown box outside the place i just moved in. Hi Virgin Media, I'm also having the exact same problem. Teki, Mar 28, 2020. I’ve come to. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. The wall box may be branded with the logos of an old cable TV company (not VM). That is a rooftop aerial outlet for Freeview TV. No Virgin Media Wall Socket on 13-04-2022 14:47. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Just had the Hub 3 delivered for Quickstart. We would like this to be re-located please into our living room on ground floor. #4. Second, you'll likely need a manned installation for your VM services. Networking and WiFiSame thing happened, and on all the wall phone points. Internet. 1 ACCEPTED SOLUTION. The wall box may be branded with the logos of an old cable TV company (not VM). The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. If it’s damaged, it could. Account - Cable. Reply. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Even after scraping the connection might not be a very good one. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. on 21-02-2023 19:59. I highly doubt my landlord will allow a virgin coax. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. (I did this video to help/guide new engineer as I did not find any for my self when I started. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. Reply. Options. Manage Your Account. Virgin will not remove them. Getting Connected with Virgin Media is easy when you have a wall socket. I've also got an old NTL phone socket so. Went outside and there appears to be nothing on the other side (maybe removed). It allows your computer to send information along your network. CryptoRobert_P. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. However the wall socket. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. #12. Absolutely not. They can arrange for an engineer to come to the property to complete the installation. I recently got Virgin broadband installed. #1. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Sounds like you need a manned engineer install rather than self-serve. Switched On Families. Failing this. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). . The box and cables may have been removed by the previous occupiers. Save £105. Manage Your Account. Wish this was made clearer when. 0. Reply. no virgin media wall socket on 01-12-2022 10:05. It has two outputs on the left of the wall box. pls contact me ASAP . 3) get VM to fit a new box for you. cheshire_man. If you're happy for us to get this booked. . Re: cable not fitting wall. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Up to 3 WiFi Pods if needed. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. Networking and WiFi. I don't longer work there. Hello! I was told I could do a self install kit for my broadband installation next week. Networking and WiFi. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. . In the UK, one is rarely seen in 20 years. 4 out of 5 stars. For into also image of the. I don't longer work there. Re: No Virgin Media wall socket internally. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Also there will be an external, often brown, omnibox. No virgin media wall socket; Options. I wanted. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. Go to virginmedia. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. cable from wall. 1 Mar 2016. The V6 is tiny. RedTomato said: I removed my Virgin cable about a month ago. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Connections to Virgin Media equipment are clearly marked in both cases. to be phone lines. Get the Hub ready by connecting the wires. VM don't use fibre inside the property. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. At least 30Mbps download speeds in every room or £100 one-off credit. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. . Only now have I realised - 5272490. )In this video, I am showing the sta. Very Insightful Person. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Incidentally the phone socket is redundant if not in use and can be safely removed. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. I'll send you a PM now to book this in. 4. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. The connector with the yellow label looks like your VM connection, the other two look like satellite. Thank you for your post and welcome to the community. 4. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Learn more. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Some properties do not have a wall socket, only a cable. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. 1. Tudor. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. wall socket. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. Please help. on 04-08-2022 00:33. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Don’t plug the power cable into a plug socket yet. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. These are the parts I could find, they were screwed into the end on the coaxial cable. Hello tejeshn. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Any extension that you create after the main socket is your responsibility. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. The isolator has a terminator cap (marked below) fitted to the open end. Hi Tony, which product would you recommend from Amazon?. Hello VLNeedham. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. 3 Kudos Reply. I have gone through several videos and found that there should be wall socket inside your home. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. If it is a loose cable. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge, I don't. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. The problem is the Hub is in my Study and the - 4964746. Can anyone please help me. My Virgin Media App. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. . The engineer will bring everything needed to install your Virgin Media services on your chosen day. It is likely you will be waiting a few days. If there. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. Virgin wall socket Tashamegan. We have tried plugging it into the only box we found it would fit but no luck. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. In response to Llfamily. Hi there I moved house with my family and we wanted to move to Virgin Media. Virgin Media FTTP. Connect the Hub’s power cable with the blue tab. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Options. Call the Pre-installation and delivery team on 0800 052 1734. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Don't touch it. . I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. u just run a long cable from the box inside to whatever room u want. All the wall sockets I can see are for BT. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Step 4. on 17-09-2022 22:50. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. We would like to show you a description here but the site won’t allow us. The box and cables may have been removed by the previous occupiers. If so you would need a maned install. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Stay safe online. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. Explain what needs to be done and book and engineer visit. It doesn’t look like I can connect to ‘the wall socket’. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. on 31-12-2021 10:47. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. If you can get Quickstart, you can choose one of two delivery options. I'm a Very Insightful Person, I'm here to share knowledge. I've got 2 wall sockets that I think are likely. The pre-install team number is 0800 052 1734. 4cm) crater. Search ISP News. First picture is telephone socket which is now not used. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. Virgin Media; My Virgin Media; Shop;. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. But I have no Virgin Media Wall socket in my house. 0 Kudos. Some VM installations do not have an internal wall box, just a trailing lead. We have tried plugging it into the only box we found it would fit but no luck. VM guy was happy with that and did a nice neat job inside. 0 Kudos. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . Account - Mobile. Tudor. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. Tuning in. on 17-10-2022 15:06. You need to go outside and locate the brown or grey omnibox on the wall. 4 Kudos. Call the Pre-installation and delivery team on 0800 052 1734. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. 100. Sometimes there is no VM wall box, just a trailing cable. Networking and WiFi. 22-12-2022 19:19 - edited 22-12-2022 19:20. The "two cables" sound very like a Sky dish install. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Tudor. Entertain me; Broadband Deals. Feb 22, 2022. New Install Assistance. The new ones are just screws, the old style Telewest ones are like star shaped head. The cable could be hidden within, or behind, furniture. the box should be inside your house. My Virgin Media App. Browse Virgin Media Virgin Media Community. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. 150 from a. a week ago. )In this video, I am showing the sta. 0 Kudos Reply. There are two options for to your TV. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. If it’s damaged or not working correctly, it could be causing your internet issues. I have signed up as a new user for Virgin Fibre. How long will the QuickStart installation take me? WiFi Hub - 30 mins. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Or you may be quicker than average! You won’t be involved the whole time. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. 0 Kudos. VM don't use fibre inside the property. Sorry to hear of the lack of wall socket on the inside of your property. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Chris. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Sign in . In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. There’s even no BT wall socket. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Everything is converted to specialised triple screened coaxial cable. It could be that a previous owner has cut the cabling out. If it is a loose cable only, you will need one of these to connect the Quickstart cable. on 24-01-2022 21:07. Both your fibre cable and Wi-Fi router will be plugged into this. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Tudor. Find me on , Google+, and Linkedin. Sorry to hear of the install delay caused by the wall. Back a step. That will cost £25 each time, for peace of mind. in Networking and WiFi Sunday; No Virgin Media Wall socket . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. My Virgin Media App. VM BB TV Landline. QuickStart, set up and connections. the 2 wires end up inside the wall, I cannot see further where it is leading to. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.